Shipping policy

Shipping & Delivery Policy

Valley Willow Sports – Srinagar, Kashmir

Thank you for shopping with Valley Willow Sports. We are committed to delivering your cricket equipment safely and efficiently. Below is our general shipping and delivery policy to help you understand how we process and deliver orders.

1. Shipping Locations

We currently ship across India and offer international shipping to select countries. Please contact us directly for custom international shipping inquiries.

2. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.

  • During peak seasons or promotional periods, processing may take slightly longer.

  • You will receive a notification once your order has been dispatched.

3. Delivery Timeline

  • Within Jammu & Kashmir: 2–4 business days

  • Pan India (mainland): 5–8 business days

  • Remote areas: Up to 10 business days

  • International Orders: 7–15 business days depending on destination and customs clearance

Note: Delivery times are approximate and may vary due to unforeseen circumstances (weather, strikes, courier issues, etc.)

4. Shipping Charges

  • Free shipping is available on selected orders within India.

  • Shipping charges for your order will be calculated and displayed at checkout based on weight and location.

  • For bulk or wholesale orders, please contact us for a custom quote.

5. Shipment Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment in real-time.

6. Packaging

We ensure that all cricket bats and accessories are securely packed using protective packaging to minimize any risk of damage during transit.

7. Damages or Delays

If your order arrives damaged or is significantly delayed, please contact us within 48 hours of delivery. We will assist with claims or replacements as per our return/refund policy.

8. Delivery Partners

We partner with reliable courier services India Post,  and others based on your location and order size.